Welcome to thepinkstuff.com.my. This website is operated by A&W Industrial (M) Sdn. Bhd. (Registration No. 202101020004 (1420304-M)), the authorised distributor of The Pink Stuff in Malaysia (“we”, “us”, “our”). By using this website or placing an order, you agree to these Terms of Use, our Privacy Policy and our Shipping & Returns policy. If you do not agree, please do not use the website.
1. Using our website
- You must be 18 or older, or use the website with a parent or guardian’s consent.
- You agree to use the website only for lawful purposes, and not to damage, hack, copy or misuse it.
- We may suspend or close access to the website, or to your account, if these terms are broken.
2. Your account
You are responsible for keeping your login details safe and your account information up to date. Please tell us straight away if you think someone else has used your account. An account is needed to subscribe to Subscribe & Save.
3. Products
- We try to show our products, colours and descriptions accurately, but colours may look different on your screen.
- Always follow the directions and warnings on the product label. For delicate surfaces, test on a small hidden area first.
- Products are subject to availability, and we may limit quantities per customer or per order.
4. Prices and payment
- All prices are in Malaysian Ringgit (RM) and include applicable taxes. Shipping is shown separately at checkout.
- Prices and promotions may change without notice. The price you pay is the price shown when you place your order.
- One-time purchases can be paid by credit or debit card, FPX online banking or e-wallet.
- If a product is listed at a wrong price because of an error, we may cancel the order and give you a full refund.
5. Orders
After you place an order, we email you an order confirmation. We may cancel an order before dispatch, for example if a product is out of stock, the price is wrong, or we suspect fraud. If we cancel, we refund you in full.
6. Subscribe & Save
By choosing Subscribe & Save, you agree to the following:
- Recurring charges: You authorise us to charge your saved card automatically at the subscription price for each delivery, until you cancel. Subscriptions can only be paid by [credit card / credit or debit card].
- Discount: Subscription orders receive [the subscription discount shown on the product page]. Discounts cannot be combined with other promo codes unless stated.
- Eligible products: Only products marked with Subscribe & Save. Accessories, gift sets, limited editions and newly launched products may not be eligible.
- Frequency: You choose to receive your products every 1, 2 or 3 months, and you can change this anytime.
- Reminders: We email you 3 days before each delivery, so you can confirm, skip or change it.
- Changes and cancellation: Skip, pause, change or cancel in My Account at least 3 days before your next charge date. There is no minimum commitment and no cancellation fee. Changes made after that may apply from the following delivery.
- Failed payments: If a charge fails, we will try again up to 3 times over 7 days and ask you to update your card. If it still fails, your subscription will be paused and nothing is shipped.
- Price changes: We will email you at least 14 days before a new price applies to your subscription.
- Gifts and rewards: Free gifts for subscribers are while stocks last and may be replaced with an item of similar value.
- Changes to the programme: We may change or end Subscribe & Save with notice to subscribers. Deliveries already charged will still be sent.
7. Promotions and vouchers
Promo codes and offers are subject to their own conditions, such as minimum spend and end date. They have no cash value, cannot be exchanged, and one code applies per order unless stated otherwise.
8. Shipping and returns
Delivery, returns and refunds follow our Shipping & Returns policy.
9. Reviews and content you share
When you post a review, photo or comment, you confirm it is your own and is honest. You allow us to use it on our website and social media. We may remove content that is false, offensive or breaks the law.
10. Intellectual property
The Pink Stuff name, logo and product designs are trademarks of Star Brands Ltd and are used by us as the authorised distributor in Malaysia. Website content, photos and videos may not be copied or used without our written permission.
11. Third-party links
Our website may link to other websites and platforms, such as TikTok, Instagram, Facebook, Shopee and Lazada. We are not responsible for their content or policies.
12. Limitation of liability
We work to keep the website accurate and available, but we cannot guarantee it will always be error-free or uninterrupted. To the extent allowed by law, we are not liable for indirect or consequential loss arising from use of the website or products. Nothing in these terms limits your rights under the Consumer Protection Act 1999 or other Malaysian law.
13. Changes to these terms
We may update these Terms of Use from time to time. The latest version will always be on this page. If you keep using the website after a change, you accept the updated terms.
14. Governing law
These terms are governed by the laws of Malaysia, and any dispute will be handled by the courts of Malaysia.
15. Contact us
A&W Industrial (M) Sdn. Bhd.
26, Jalan Ekoperniagaan 3/14, Taman Ekoperniagaan, Eco Business Park I Phase III, 81100 Johor Bahru, Johor
Email: sales@thepinkstuff.com.my
Phone: [+60 17-758 7138]