This policy covers orders placed on thepinkstuff.com.my and delivered within Malaysia. Questions? Email us at sales@thepinkstuff.com.my with your order number, or use our Contact Us form.

1. Shipping

Where we deliver

We deliver to addresses across Malaysia, including East Malaysia and P.O. Box / outskirt areas. [International shipping: TBC]

Shipping fees

Your shipping fee is calculated at checkout, based on your parcel's total weight and your delivery address. The more you spend, the less you pay for shipping. Your shipping discount is applied automatically:

If your discount covers the full shipping fee, you pay RM0. Most West Malaysia orders up to 2 kg ship free from RM60, and most up to 8 kg ship free from RM120. East Malaysia orders get the same discount and pay any balance.

Dispatch time

Orders are dispatched within 2 working days of payment. Our warehouse works Monday to Friday and is closed on public holidays.

Delivery time

Delivery usually takes 3 to 10 working days after dispatch, depending on your location.

Tracking your order

We email you a tracking link as soon as your order is dispatched.

Changing your address

You can change your delivery address anytime before your order is dispatched, in My Account or by emailing us with your order number.

Out-of-stock items

If an item in your order is out of stock, we'll email you, send the rest of your order, and ship the missing item once it's back in stock.

2. Subscribe & Save deliveries

• Subscriptions are delivered to Malaysian addresses only.
• Shipping on subscription orders: [RM12 off shipping on every delivery, or free delivery for 2 items and above: TBC].
• We email you a reminder 3 days before each delivery, so you can confirm, skip or change it before anything is charged or shipped.
• Your card is charged at the subscription price, and your order is dispatched within 2 working days of a successful charge.
• Manage your subscription anytime in My Account: skip a delivery, pause, change products or frequency, update your card or address.
• To make changes or cancel, please do it at least 3 days before your next charge date. There is no minimum commitment and no cancellation fee.
• If you are charged by mistake after a valid cancellation, we'll give you a full refund. You don't need to send the parcel back.

3. Returns

Damaged, faulty or wrong item?

Please check your parcel when it arrives. If the outer box is badly damaged, reject the parcel if you can and let us know.

If an item arrives damaged, faulty or wrong, contact us within 48 hours of receiving it:

• Email sales@thepinkstuff.com.my with your order number.
• Include photos of the item and the packaging, and a short description of the problem.
• Once we confirm, we'll send you a replacement or give you a refund.

Change of mind

For hygiene and safety reasons, we can't accept returns for change of mind. Used or opened products can't be returned.

Exchanges

If we sent you the wrong item, we'll send the correct one at no extra cost.

4. Refunds

• Refunds go back to your original payment method.
• Refunds are processed within [14 to 21 days: TBC] after your claim is approved. Your bank or card provider may take a few more working days to show it.
• We reserve the right to decline a return or refund that doesn't meet this policy, and we'll tell you why.

5. Changing or cancelling an order

You can cancel or change a one-time order anytime before it is dispatched. Email us with your order number as soon as possible. Once your order has been dispatched, it can no longer be cancelled.

6. Contact us

Email: sales@thepinkstuff.com.my

Phone / WhatsApp: +60 17-758 7138

Or use our Contact Us form. Please include your order number so we can help you faster. We reply on working days.