This website, thepinkstuff.com.my, is operated by A&W Industrial (M) Sdn. Bhd. (Registration No. 202101020004 (1420304-M)), the authorised distributor of The Pink Stuff in Malaysia (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our website, create an account, place an order or subscribe, in line with the Personal Data Protection Act 2010.
By using our website, you agree to this Privacy Policy.
1. What information we collect
Information you give us
- Name, email address, phone number, delivery and billing address
- Account login details, order history and Subscribe & Save preferences
- Messages you send us through our Contact Us form, email or WhatsApp
- Product reviews, photos and comments you post
Payment information
Payments are processed by our payment gateway, [payment gateway name]. For Subscribe & Save, your card is saved securely by the payment gateway so future deliveries can be charged. We do not store your full card number on our website.
Information collected automatically
- Device and browser type, IP address and time zone
- Pages you view, products you search for and how you use our website
- Information collected through cookies and similar technologies (see section 4)
2. How we use your information
- To process, deliver and track your orders
- To manage your account and Subscribe & Save subscription, including reminder emails and automatic charges
- To reply to your questions and handle returns or refunds
- To send you offers and updates by email, only if you agree to receive them
- To understand how our website is used and improve it
- To prevent fraud and keep our website secure
- To meet our legal and accounting obligations
3. Who we share your information with
We only share your personal data when it is needed to run our business:
- Payment gateway to process payments and recurring charges
- Courier partners to deliver your orders
- Website, hosting and email service providers that help us run the store and send emails
- Analytics and advertising partners such as Google, Meta and TikTok (see section 4)
- Professional advisers and authorities when required by law, or to protect our rights
We do not sell your personal data. Some of these providers may store data outside Malaysia; we take reasonable steps to make sure your data stays protected.
4. Cookies and tracking
Cookies are small files saved on your device. We use:
- Essential cookies so the cart, checkout and your account work
- Analytics cookies (such as Google Analytics) to understand how visitors use our website
- Advertising cookies (such as Meta Pixel and TikTok Pixel) to show you relevant ads on other platforms
You can choose which cookies to allow in our cookie banner, or block cookies in your browser settings. Some parts of the website may not work without essential cookies.
5. Marketing emails
We only send marketing emails if you sign up for them, for example when you claim our welcome offer. You can unsubscribe anytime using the link at the bottom of every email. Order, delivery and subscription emails are still sent, because they are needed to manage your purchases.
6. How we protect your information
Our website uses SSL encryption. Access to your personal data is limited to staff and service providers who need it. Card payments are handled by our payment gateway, not stored by us.
7. How long we keep your information
We keep your personal data only as long as needed for the purposes in this policy, or as long as the law requires (for example, accounting and tax records). After that, we delete or anonymise it.
8. Your rights
Under the PDPA, you can:
- Ask for a copy of the personal data we hold about you
- Ask us to correct personal data that is wrong or out of date
- Withdraw your consent, or ask us to stop using your data for marketing
You can update most of your details in My Account. For other requests, email us at [email]. We will reply within the time required by law. If you withdraw consent, we may not be able to provide some services, such as your subscription.
9. Children
Our website is meant for adults. If you are under 18, please use the website with a parent or guardian’s consent. We do not knowingly collect personal data from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.
11. Contact us
For questions or requests about your personal data:
A&W Industrial (M) Sdn. Bhd.
26, Jalan Ekoperniagaan 3/14, Taman Ekoperniagaan, Eco Business Park I Phase III, 81100 Johor Bahru, Johor
Email: [sales@thepinkstuff.com.my or a dedicated privacy email]
Phone: [+60 17-758 7138]